Podcast | Good Call: The Art of Serving Customers on the Phone (with David Boyd)

Inbound Communications founder David Boyd shares best practices for handling incoming calls, serving customers’ needs, and converting routine inquiries into future sales when your shop’s phone rings.

Tom Valentino

March 6, 2025

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In an era when many rely on text messaging, websites, and smartphone apps to get the information they need, good old fashioned phone calls steadfastly remain a way to connect quick lube locations and potential customers. David Boyd, founder of Inbound Communications, joins the NOLN Podcast to share best practices for handling incoming calls, serving customers’ needs, and taking simple steps to convert inquiries into future sales when your shop’s phone rings.

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About the Author

Tom Valentino

Editor

Tom Valentino is the editor of National Oil and Lube News. A graduate of Ohio University, he has more than two decades of experience in newspapers, public relations and trade magazines, covering everything from high school sports to behavioral health care. Tom’s first vehicle was a 1990 Mazda 626, which he used to deliver pizzas in the summer after graduating high school. Today, he drives a 2019 Jeep Compass, which usually has a trunk full of his daughter’s sports gear. In his spare time, Tom is an avid Cleveland sports fan and a volunteer youth sports coach.