In the 2025 NOLN Operator Survey, respondents were asked about the biggest challenges facing their operation. Responses included market saturation (reported by 11.8% of survey participants), shop upkeep (10.3%), and the electrification of vehicles (10.3%).

Three challenges, however, remain far above the rest:

• 55.9% - Hiring/availability of labor
• 32.4% - Cost of products
• 22.1% - Extended service intervals

>> For more insights from this year’s survey, download the full 2025 NOLN Operator Survey Report.