PAMA Hosting October Webinar on Helping Team Members Feel Heard

The Preventative Automotive Maintenance Association has recently announced a webinar it will be hosting next month on strategies that help teams feel supported and heard.

The Oct. 8 session, titled “How to Actively Listen to Others With Empathy and Care,” will cover topics including the fundamental principles of active listening; how to recognize and interpret nonverbal cues; and how to include active listening strategies when navigating critical conversations, or with different behavioral styles.

The session will be led by Claudia St. John: a keynote speaker, bestselling author, and the founder and CEO of The Workplace Advisors. She is an SPHR (Senior Professional in HR), SHRM-SCP (SHRM Senior Certified Professional), and Certified Professional Behavioral Analyst.