Case Study: Is a Loyalty Program Right for Your Shop? August 1, 2020 Abby Patterson No Comments In a rare dual-case study, two operators talk about why loyalty programs can be right or wrong, depending on the business.Read More
5 Phone Call Mistakes August 1, 2020 Abby Patterson No Comments Avoid these phone call mistakes to provide the best customer service possibleRead More
The Power of Referrals July 7, 2020 Abby Patterson No Comments How customer referrals can go a long way for your business.Read More
Case Study: A Positive Waiting Room Experience July 1, 2020 Abby Patterson No Comments Customers are only in the waiting room for a short time. How to make that an effectively positive experience.Read More
The Books That Inspire Quick Lube Leaders May 1, 2020 Matt Hudson No Comments These five books offered lessons in management and leadership for these notable industry players.Read More
Three Questions for a Fresh Shop Facelift March 1, 2020 Abby Patterson No Comments Why investing in your shop’s look is worth it.Read More
Sponsored By AUTEL TPMS Frequently Asked Questions March 1, 2020 Advertiser Content No Comments Offering the servicing of tire pressure monitoring systems will result in a new revenue stream and improve customer retention.Read More
Pit Stop: Responding to Reviews February 1, 2020 Abby Patterson No Comments How to handle the good and the bad reviews that come your way.Read More
The Dos and Don’ts of Messaging Customers January 1, 2020 Abby Patterson No Comments Whether it’s a marketing or transactional text message, this is a guide to the laws that govern messaging your customers.Read More
How to Attract Rideshare Drivers Without Losing your Regular Customers August 1, 2019 Matt Hudson No Comments Courting Uber and Lyft drivers takes a measured approach.Read More
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