Staff Writer Abby Patterson talks about her first-ever drive-thru oil change experience and how others in the industry should follow suit.

What kind of person is most likely to buy an EV, and when is that likely to happen?

What's a good way to know if your shop has that open communication? Byron Sabol, an expert author and speaker, has one quick way to find out.

As shops look to transition to EV repair and maintenance, thermal systems should get close attention and training.

Thinking about doing a bit more repair work at your quick lube? Space is an important consideration, as one shop shows.

The best way to avoid employee conflicts within the shop is to fix that behavior before it boils over. Here are some expert tips to get you started.

These days, longtime shops are transitioning away from conventional as the bulk oil. Some new shops don't carry "dino" oils at all.

Lindsay Whalen, Minnesota-native, former WNBA player and head coach of the University of Minnesota women's basketball team, told the NOLN team the traits she looks for when searching for recruits.

A recent service visit by editorial director Anna Zeck served as a clear reminder of something NOLN writes about all the time: Every interaction counts. Every appointment counts. Every customer counts. 

With a spike in cases, shop owners should prepare for another hit to their businesses.

Add-on services and retail are great for tickets, but don't overlook the core oil product. Synthetic oil brings benefits to customer cars and to shop ticket averages.

Here's how to prioritize your priorities, and keep them there.

How customer referrals can go a long way for your business.

Here’s what other shops are doing when it comes to achieving their goals.

If you’re not the most tech-savvy person in the digital era, no need to fret. Here are ways to get customers without relying solely on a website.

Training all of your employees is a win-win situation.

When it comes to planning your business goals for the future, a business coach gives tips on how to do it effectively.

NOLN's book recommendations don't stop at the May issue story. Check out this additional business strategy read from a prominent industry member.

In the middle of a pandemic, what if your employee called and said they might have been exposed?

Especially during a crisis, remember that your actions as a business leader have ripple effects throughout your organization and beyond.

Consistency is key, and if you want it in your shop, you're going to need to get your staff on board. All it takes is a little comradery and friendly competition, according to former Take 5 executive, Pete Frey.

The oldest form of advertising remains among the most effective for businesses like auto repair facilities, according to expert and noted author Jay Baer.

NOLN columnist Lenny Saucier writes about his recent volunteer work in high school classrooms, where he encouraged students to forge their own paths toward careers.

Electric vehicles grab headlines, but hybrid power plants will be huge in the transition to a fully electric future.