What features might a customer not know about their vehicle? There's a prime opportunity in customer service to share that knowledge.

The creator of a predictive maintenance platform shares how he drew inspiration from the expertise of human technicians to develop his software.

Is it easy enough to take pictures of your facility on your phone, or should you hire out a professional to get the job done? Get both perspectives in this week's blog.

Chris Messer, vice president and publisher at 10 Missions Media, explains what Industry Week has meant to the aftermarket—especially in 2020.

When choosing your services, Justin Alford of Benny’s Car Wash says you should consider how efficiently these services get customers in and out the door.

The U.S. government has a handy guide for situations like this. Review the strategies here.

Staff Writer Abby Patterson talks about her first-ever drive-thru oil change experience and how others in the industry should follow suit.

What kind of person is most likely to buy an EV, and when is that likely to happen?

What's a good way to know if your shop has that open communication? Byron Sabol, an expert author and speaker, has one quick way to find out.

As shops look to transition to EV repair and maintenance, thermal systems should get close attention and training.

Thinking about doing a bit more repair work at your quick lube? Space is an important consideration, as one shop shows.

The best way to avoid employee conflicts within the shop is to fix that behavior before it boils over. Here are some expert tips to get you started.

These days, longtime shops are transitioning away from conventional as the bulk oil. Some new shops don't carry "dino" oils at all.

Lindsay Whalen, Minnesota-native, former WNBA player and head coach of the University of Minnesota women's basketball team, told the NOLN team the traits she looks for when searching for recruits.

A recent service visit by editorial director Anna Zeck served as a clear reminder of something NOLN writes about all the time: Every interaction counts. Every appointment counts. Every customer counts. 

With a spike in cases, shop owners should prepare for another hit to their businesses.

Add-on services and retail are great for tickets, but don't overlook the core oil product. Synthetic oil brings benefits to customer cars and to shop ticket averages.

Here's how to prioritize your priorities, and keep them there.

How customer referrals can go a long way for your business.

Here’s what other shops are doing when it comes to achieving their goals.

If you’re not the most tech-savvy person in the digital era, no need to fret. Here are ways to get customers without relying solely on a website.

Training all of your employees is a win-win situation.

When it comes to planning your business goals for the future, a business coach gives tips on how to do it effectively.