When it comes to your management style, don't just assume it's always going to be there. Put it down on paper and make it official.

When looking for ways to engage this powerful demographic, look outside of the industry for companies and people that have been successful at it.

David Aylor, manager for active safety for the Insurance Institute for Highway Safety, shares the top technology features he predicts will be prominent in cars within the next ten years.

It takes work to become an effective leader. Here are three tips to get you started.

Having experienced people ready to take on leadership roles is a huge benefit to those running one shop or many.

Taking on a shop with a second-hand lift? Here's some advice from the expert.

Independent shops need to pay attention to technology—or get left in the dust by dealerships. 

NOLN speaks with two Pennzoil experts about the release of four new engine oil types.

Onboard diagnostics systems, such as oil life monitors, are directing drivers to go to the dealership for service. The Automotive Oil Change Association argues that it's worded as a demand rather than a recommendation.

Hear one shop owner's take on how additive sales helped boost ticket averages.

Immigration and Customs Enforcement increased worksite investigations by more than 300 percent from 2017 to 2018.

A marketing expert and an audio marketing expert share how a shop can stay ahead of competition and become voice-search ready.

One SMS messaging company, Podium, shares how to implement and use a two-way texting platform to decrease time spent talking with customers and increase the ease of their experience.

Know your labeling and marketing rules for the newest engine oil standards.

Time is a valuable resource. Time management tools are just as valuable.

Knowing how synthetic oils protect GDI engines better can present sales opportunities for techs.

Use your body to put the customer at ease and demonstrate that you care.

Shell's Dan Arcy explains the latest diesel oil specs and what shops should have for inventory.

Semi truck use HOW much engine oil?

In order to attract millennial and Generation Z job candidates, updated technology should be at the forefront of the recruitment process.

An HR expert goes through the ins and outs of a tough part of management.

It’s not the most detrimental decision a shop will make, but it’s a clear operational choice that brands have made.

To succeed in digital marketing, that website needs to be fed, and often. It can't just be a static list of information.

Ultimate convenience for customers means being open later, and that's often after dark during the winter months. Isom says that it wasn't always like that, and the shops that haven't been updated show it.