Point-of-sale software isn't just for getting customer payments anymore. Sage Microsystems is a good example of a company that's pushing the limits of what shop software can do. The company explores the future of those systems in this Q and A.
Onboard diagnostics systems, such as oil life monitors, are directing drivers to go to the dealership for service. The Automotive Oil Change Association argues that it's worded as a demand rather than a recommendation.