Reporter's Blog

Extra insights and additional anecdotes from the NOLN editorial team


Reporter's Blog

Newspaper Column Highlights Service Done Right

June 29, 2021
When a shop did everything right, the customer experience ended up on the website of the local newspaper.

Latest from Reporter's Blog

Reporter's Blog

Tips To Get Your Video Marketing Off The Ground

April 9, 2021
Marketing your shop with video can be a daunting task. Rock Star Marketing's Jennifer Filzen has a few easy ideas to get you started.
Reporter's Blog

This Shop has the Greenest Additional Profit Center

April 2, 2021
This might be the most unique customer waiting area in the business.
Reporter's Blog

When COVID Leaves, Cleaning Should Stay

March 25, 2021
Consumers will continue to expect heightened cleaning measures even after COVID-19 slows down.
Reporter's Blog

'Prepare Your Home' for Customer Guests

March 18, 2021
Your shop's brand is tied to the appearance of the facility when customers arrive. Make sure customers get the right idea.
Reporter's Blog

Working With Your City During A Remodel

March 11, 2021
Building and remodeling can be a frustrating venture, especially if your city is putting up hurdles.
Reporter's Blog

This Spring, Give Quick Maintenance a Hand

March 4, 2021
It's that time of year when two of NOLN's biggest project kick off—and you can help make them successful.
Reporter's Blog

'Hoops Unlimited' and a Shop's Renovation Struggle

Feb. 25, 2021
The original timeline was a two-year project. It's now entering year four.
Reporter's Blog

When is it Time to Let Someone Go?

Feb. 19, 2021
How bad is too bad when you have a troublesome team member? An expert helps operators find that line.
Reporter's Blog

To Educate Customers, Grow Your Own Knowledge Base

Feb. 4, 2021
How do you establish credibility and beat the dealership quick lubes? Be the most knowledgeable shop out there.
Reporter's Blog

Investing In Future Generations

Jan. 28, 2021
Whether it’s high schools cutting automotive programs or a generation less willing to get their hands dirty, the automotive field lacks a deep pool of talent and it’s causing ...