by Tammy Neal
This year we're shaking things up. We want to make sure all of our readers know what's going own and are familiar with the 2015 Fast Lube Operator and Oil Change-Plus surveys. In the past, these survey results have been available to everyone in the September and November magazines. This year, unless you complete the 2015 Operator Survey (here) or are a premium subscriber (here), you won't receive the survey results.
Here's who, where, when, why and what you need to know:
What: The Fast Lube Operator Survey results are usually published in the September issue. In 2014, the Oil-Change Plus Survey results were published in the November issue. However, in 2015 only operators who complete the 2015 survey or are premium subscribers will receive the survey results.
Who: Any owner, operator or manager of a preventative maintenance or automotive service/repair facility should complete the survey.
Where: A 2015 survey questionnaire was polybagged with the May issue of NOLN for you to complete and return to us. If you'd like to complete the survey online you can do so at: www.surveymonkey.com/s/NOLNSurvey15 If you misplaced the printed version from your May issue, call us at 800.796.2577 and we'll get a new one sent to you.
When: The completed surveys are due back to us by Friday, June 26, 2015, so we have time to tabulate the results.
Why: If you want to be sure you can compare the statistics of the industry with those of your business, please be sure to either complete the survey or purchase a premium subscription. If you have a username and password that you use to access our special subscriber-only features on the website, then you do, in fact have a premium subscription. However, just because you're receiving the printed issue of NOLN for many years, we can neither guarantee you have a premium subscription nor can we guarantee you'll receive the 2015 Fast Lube Operator or Oil Change-Plus survey results. If you'd like to inquire about the status of your subscription call Sheila at 800.796.2577 ext. 205.