May 2026

Guest retention tells an operator more about the health of their business than almost anything else.

With the average age of passenger vehicles on the rise, quick lube shops should be prepared to educate customers on the benefits—and limitations—of high-mileage oil formulations...

Faced with NIMBY—“Not in My Back Yard”—sentiment from officials in Charlotte, North Carolina, Valvoline Instant Oil Change ultimately gained approval through constructive dialogue...

Shops must walk a fine line when selling add-on services, offering only what the customer already needs to avoid it being seen as a transparent cash grab.

As the fast oil change industry matures, the average tenure for quick lube facility managers and lube techs is increasing.