The NOLN Newsletter is the Definitive Source for Quick Maintenance Success

Latest News

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This comprehensive program, created by industry experts, offers real-world graphics and feedback to help participants verify product accuracy and avoid violations in engine oil...
Aug. 6, 2025
Courtesy of ZF Aftermarket
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ZF Aftermarket has appointed Steve Bashir as the new head of aftermarket sales for U.S. and Canada, leveraging his extensive industry experience to boost sales and customer service...
Aug. 6, 2025
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At the 2025 C-Suite Awards, Aaron Jansen was celebrated for his role in scaling the business.
Aug. 5, 2025
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The second Oil Change Party by Valvoline in Minot brought together baseball fans and community members to celebrate the Hot Tots with autographs, giveaways, and discounted services...
Aug. 5, 2025

Podcasts

Photo courtesy FullSpeed Automotive
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Ron Stilwell, president of FullSpeed Automotive, shares insights on the growth of the company's Grease Monkey brand and the development of its 'store of the future.'
July 24, 2025
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Margaret Light, a licensed marriage and family therapist with Equilibrium Therapy Services, explains the impact of mental health on decision making for business leaders, as well...
July 10, 2025
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Victory Lane Executive VP Jim Harrington offers tips on how quick lube operators can better manage their shop's inventory.
June 26, 2025
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Jeff Tremper of Throttle CRM Service Reminders shares insights on crafting an omnichannel marketing strategies and explains why non-digital marketing tactics still matter.
June 12, 2025

Featured Stories

Foxx Media
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Victory Lane Quick Oil Change franchisee Amanda Saraiva and Shell Rapid Lube owner Charlie Pobanz share how they found their footing as leaders in quick lube—and that other women...
June 27, 2025
Giulianna Hudson
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Quick lube operators leverage their standing in their local communities to help those in need through various initiatives.
May 23, 2025
Michael Marcinko
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Keeping customers informed during visits can help drive them to keep coming back.
March 24, 2025
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Right to Repair
Tim Winkeler, CEO of VIP Tires & Service, shares how he’s addressing the concerns of independent shops in a working group for R2R’s implementation.
Jan. 21, 2025

Finance + Operations

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Moving a quick lube shop to a new location presents challenges, but a thoughtful approach can pay big dividends.
July 14, 2025
Michael Marcinko
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A majority of NOLN Operator Survey Respondents run a single shop, but the percentage of those with multiple sites is growing.
July 7, 2025
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Joining the local chamber of commerce brings collaborative opportunities and business to your door.
June 24, 2025
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Small inefficiencies left unchecked can result in big expenditures for quick lube operators.
June 11, 2025

Human Resources

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Synergy fuels success when operators start by putting employees into roles they understand, want, and have the capacity to do.
June 6, 2025
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Phil Webster of Webster Tire & Auto Service shares how he recruits young people new to the industry and builds the confidence in them to pursue a long-term career
May 22, 2025
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Lube techs on average are working at least 35 hours per week, with many over 40 hours.
May 5, 2025
Grease Monkey
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Brian Michel, vice president of operations for Grease Monkey, offers quick lube operators advice for attracting and retaining good employees.
April 21, 2025

Customer Service

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Speedy Lube in Bozeman, Montana, aims for quick service—but not at the expense of high quality.
July 16, 2025
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Maintain a strong online reputation by having a plan in place for addressing the complaints of unhappy customers.
April 9, 2025
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Maintaining an organized record system helps quick lube shops make sure their customers' needs are being met.
March 25, 2025
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For quick lube employees, it's important to know what to say—and when to say less.
March 18, 2025

Leadership

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Understanding the hallmarks of effective leadership can help you get the most out of your team.
Dec. 26, 2024
Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
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Our columnists covered a wide array of topics this year, from preventative maintenance tools to operational strategies.
Dec. 23, 2024
Courtesy of The Oil Connection
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Defining specific responsibilities and managing expectations.
Oct. 1, 2024
Sabrina Hendley
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Success doesn't mean working yourself or your employees to death.
Aug. 1, 2024

Learning Resources

© MoonSafarii | Dreamstime.com Image keywords
Online Scheduling
Sponsored
Stand out in the repair and quick lube industry by offering online scheduling—learn how to attract new customers, boost efficiency, and enhance retention with smart digital solutions...
April 23, 2025
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Sponsored
Learn how leveraging marketing strategies can attract more customers.
March 24, 2025
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Sponsored
To encourage employee retention, quick lube operators must continuously find new ways to encourage loyalty and foster a positive shop culture.
March 24, 2025
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Sponsored
Five steps for a smooth and profitable business transition
March 19, 2025