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Customer Service

Are You Having the Right Customer Conversation?

Feb. 7, 2024
Forge the essential link between the technician and customer and translate the work that needs to be done.
Courtesy of Rob Meng
Finance+Operations

Quick Lube Q&A: Rob Meng of FasterLines

Feb. 13, 2024
Rob Meng, CEO of data-based line management solutions provider FasterLines, gives insight on customer retention strategies.
Lucas Moore
Columnists

Tatum: Upgrading Your Talent

Feb. 9, 2024
Investing in-house with ASE programs.
Courtesy Jack Rosebro
Tech+Tools

Branching Out: The Launch of Earthling Automotive’s EV Training Program

Feb. 9, 2024
San Francisco’s Earthling Automotive is working to fill the looming need for EV-trained technicians.

Running a Shop

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Shop Life

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Rebecca Sampson, Enchantment Photography
The Right Combination TJ Brough promotes the work of the Lube Quick and Reliance Automotive team through marketing tactics that combine ideas old and new.

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