The NOLN Newsletter is the Definitive Source for Quick Maintenance Success

Latest News

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Along with LOF Xpress’ stores in Ames, Ankeny, and Waukee, Strickland Brothers will absorb the company’s corporate staff and leadership team.
July 18, 2025
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The 2025 Fall Leadership Days and Legislative Summit, held in Washington, D.C., offers a platform for industry leaders to discuss trends and advocate for the independent aftermarket...
July 18, 2025
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The Automotive Aftermarket Charitable Foundation will be holding its annual Bob Schoeberl Memorial Golf Tournament this November in Las Vegas just before Industry Week.
July 17, 2025
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Lamar Institute of Technology is investing $1.9 million in a new automotive technician training program to address staffing shortages in local automotive service shops.
July 17, 2025

Podcasts

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Victory Lane Executive VP Jim Harrington offers tips on how quick lube operators can better manage their shop's inventory.
June 26, 2025
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Jeff Tremper of Throttle CRM Service Reminders shares insights on crafting an omnichannel marketing strategies and explains why non-digital marketing tactics still matter.
June 12, 2025
Photo by Tom Valentino
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Grease Monkey franchisee Tyson Daniels discusses how his shops are handing the industrywide challenge of declining car counts.
May 29, 2025
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From recent awards announcements to vehicle recalls and new products, there is plenty happening in the quick lube industry. This week’s episode of the NOLN Podcast puts ...
May 15, 2025

Featured Stories

Foxx Media
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Victory Lane Quick Oil Change franchisee Amanda Saraiva and Shell Rapid Lube owner Charlie Pobanz share how they found their footing as leaders in quick lube—and that other women...
June 27, 2025
Giulianna Hudson
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Quick lube operators leverage their standing in their local communities to help those in need through various initiatives.
May 23, 2025
Michael Marcinko
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Keeping customers informed during visits can help drive them to keep coming back.
March 24, 2025
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Right to Repair
Tim Winkeler, CEO of VIP Tires & Service, shares how he’s addressing the concerns of independent shops in a working group for R2R’s implementation.
Jan. 21, 2025

Finance + Operations

Michael Marcinko
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A majority of NOLN Operator Survey Respondents run a single shop, but the percentage of those with multiple sites is growing.
July 7, 2025
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Joining the local chamber of commerce brings collaborative opportunities and business to your door.
June 24, 2025
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Small inefficiencies left unchecked can result in big expenditures for quick lube operators.
June 11, 2025
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Analyzing percentages and efficiencies can help determine what services to keep, and which to ditch.
June 4, 2025

Human Resources

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Synergy fuels success when operators start by putting employees into roles they understand, want, and have the capacity to do.
June 6, 2025
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Phil Webster of Webster Tire & Auto Service shares how he recruits young people new to the industry and builds the confidence in them to pursue a long-term career
May 22, 2025
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Lube techs on average are working at least 35 hours per week, with many over 40 hours.
May 5, 2025
Grease Monkey
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Brian Michel, vice president of operations for Grease Monkey, offers quick lube operators advice for attracting and retaining good employees.
April 21, 2025

Customer Service

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Maintain a strong online reputation by having a plan in place for addressing the complaints of unhappy customers.
April 9, 2025
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Maintaining an organized record system helps quick lube shops make sure their customers' needs are being met.
March 25, 2025
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For quick lube employees, it's important to know what to say—and when to say less.
March 18, 2025
Ken Frenchak
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Ken Frenchak, Valvoline Express Care's general manager, discusses his strategies to run a successful shop.
March 2, 2025

Leadership

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Understanding the hallmarks of effective leadership can help you get the most out of your team.
Dec. 26, 2024
Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
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Our columnists covered a wide array of topics this year, from preventative maintenance tools to operational strategies.
Dec. 23, 2024
Courtesy of The Oil Connection
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Defining specific responsibilities and managing expectations.
Oct. 1, 2024
Sabrina Hendley
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Success doesn't mean working yourself or your employees to death.
Aug. 1, 2024

Learning Resources

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Online Scheduling
Sponsored
Stand out in the repair and quick lube industry by offering online scheduling—learn how to attract new customers, boost efficiency, and enhance retention with smart digital solutions...
April 23, 2025
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Sponsored
Learn how leveraging marketing strategies can attract more customers.
March 24, 2025
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Sponsored
To encourage employee retention, quick lube operators must continuously find new ways to encourage loyalty and foster a positive shop culture.
March 24, 2025
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Sponsored
Five steps for a smooth and profitable business transition
March 19, 2025